Who we are
Our website address is: https://gabriellalewis.co.uk.
What personal data we collect and why we collect it
We collect data from you when you make a booking, use our facilities or our services, via our team, either in person or over the phone and also when you book online via our website. We also collect data when you fill in our spa treatment, or guest forms or by connection using our social media websites.
This may include personal data, such as name, email address, household address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies either for online purchases or appointment requests, bookings and enquiries.
Upon appointments, personal data will also be recorded including name, household address, phone number, email address, date of birth and basic health & wellbeing before treatment commences for insurance purposes and is with active consent of every client.
Personal data is not just created by a user’s interactions with your site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds.
We also collect data from you when you subscribe to any of our marketing communications, complete our voluntary customer surveys, enter our competitions or provide feedback. These may be carried out online, via the website, by telephone or in person. Some of the Data we collect may be classed as personal Data, this is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.
Without limitation, any of the following “Data”, (meaning collectively all information that you submit in the Website, including but limited to, personal details and information submitted using any of our services, as provided on the Website), may be collected by us via our Website including:
a) Your full name
b) You contact information such as email address and telephone number
c) Your demographic information such as preferences and interests
d) Your geographic information such as home address and post code (where applicable)
e) Your date of birth
f) Your IP address (automatically collected)
g) Your web browser type and version (automatically collected)
h) Your operating system (automatically collected)
i) Your credit, debit card or PayPal details where you make a payment
j) A list of URLS starting with a referring site, your activity on this Website and the website you exit to (automatically collected)
k) Your special dietary requirements
l) Your Cookie information
In addition, the following Data will be collected when you fill in our treatment or session applications:
a) Your full name
b) Your date of birth
c) Your contact information such as email address and telephone number
d) Your demographic information
e) Your geographical information such as home address and post code (where applicable)
f) Your special dietary requirements
g) Your credit or debit card details where you make a payment
h) Your medical history
i) Your physical, mental or emotional health
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Social Media
If you choose to connect with us via social media websites, for example FaceBook, Instagram and Twitter, we may collect your user name (which may contain your name and surname) by you “liking” or “following” our page. We may also run competitions via these social media websites which will send you to a separate competition website link. By connecting with us via social media websites you are bound by their terms and conditions and privacy policies.
Contact forms
Personal data will be recorded including name, email address, phone number as well as any questions, comments of appointments you might be interested in. This will be used to contact you and follow up on your enquiry.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to collect website browser data. Cookies to identify which pages are being used. This helps us analyse data about web traffic (the number of visitors and how visitors move around our Website when they are using it) and improve our Website in order to tailor it to your needs
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
HOW WILL WE USE THE DATA ABOUT YOU?
We use the information we collect about you to
- Process your bookings and accommodation
- Answer your queries
- Process your voucher purchases and course bookings
- Provide our treatment, therapy and training services
With your consent, we will contact you via our sales and marketing channels (via email, phone or post) about other related products and services we, or our group business, provide that we think may be of interest to you. Our marketing communications are generally sent by email but we may sometimes use other methods of delivery such as by post of SMS. At any time you may stop these communications by texting “STOP” or unsubscribing. We may use your Data collected from the Website, via cookies or direct input, to personalise your repeat visits to our Website. All of the above data may be required by us from time to time in order to provide you with the best possible service and experience.
Specifically, Data may be used by us for the following reasons: a) Internal record keeping b) Improvements of our offers, products and Website c) Linking you with third parties that are offering services you may require d) Transmission by email of promotional materials that may be of interest to you e) To pass on to the police and government authorities as requested by them, for example in cases of fraud or theft f) To comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body with are binding on us g) Linking you with third party payment collecting company for payments h) Contact for market research purposes with may be done using email, telephone or post.
TRANSACTION AND DATA SECURITY
Whilst we take reasonable, appropriate technical and organisational measures to safeguard the personal Data that you provide to us, no transmission over the internet can ever be totally guaranteed secure. Consequently, please be aware that we cannot guarantee the complete security of any personal Data that you transfer over the internet to us whilst in transit. Sending such information is entirely at y our own risk. We understand how important it is to securely store any Data that you provide. We take the privacy and security of your payment and personal details very seriously. Although we take reasonable care to keep your personal Data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any Data provided.
MARKETING
We would like to send you information about Gabriella Lewis & Natalie Lewis’ products, offers and services, which we believe may be of interest to you. If you have consented to receiving our marketing, you may opt out at any time. If you no longer with to be contacted, you can unsubscribe by any of the following methods: Select the UNSUBSCRIBE link included in the emails.
ACCESSING AND AMENDING YOUR DATA
We want to make sure that your personal Data is accurate and up to date. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
If you wish to withdraw your consent to any or all use of your personal Data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal Data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal Data for those purposes, we cannot be held liable for breech of that agreement. Out legal rights and remedies in such event are expressly reserved.
RETENTION OF INFORMATION Your personal Data will be retained for as long as it is necessary to fulfil the purpose for which it is collected, for business or legal purposes, or in accordance with applicable laws. Should you choose to unsubscribe from our mailing list, please note that your personal Data may still be retained on our Database for up to 12 months or to the extent permitted by law